Based on the concepts and practices in our popular Developing Senior Management Skills & Developing Mid-Management Skills, we are pleased to offer Front Line Employee Skills. This three-day workshop (24 elective hours credit) is designed for new and existing employees alike. It is intended to assist line employees to focus on positive, effective team behaviors; personal productivity and accountability; effective communication; and understanding how their attitudes and choices can contribute to or detract from achievement of the organization’s mission.
Course Topics
- How to Be A Truly Effective, Results-Oriented Team Member
- Triangulation
- Conflict in the Workplace—Staying Out Of Taking Sides
- The Myth of “Personality Conflict”
- The Four Stages of Organizational Development
- Needs-Results-Work
- Attitudes and Behavior Choices Produce Results
- What “Administration” and “Management” Are and Are Not
- How To Deal With “Generationalism”
- Hitting The Ground Running — Why You Should “Paint The Lobby”
- How To Avoid The Whining Trap
- What It Takes To Get Ahead In Organizations
- Effective Communication
- The Importance of Making Proposals For Change
- Staying Out Of Office Politics
- Entitlement Mentality In The Workplace
- This Place Ain’t Your Parent
- How To Earn Your Place Through Producing Meaningful Results
- The Importance of Self-Initiated Professional Development
- Why It’s Important To Have Options
- What To Expect From Your Agency and What Not To Expect
- Employees Aren’t Customers—Employees Are Suppliers (And, There Is Honor In Being A Quality Supplier!)
- The Importance of Planning
- The Purpose of Policies and Procedures
- The Purpose of Your Job Description
- Self-Initiated Action & Self-Initiated Performance Reporting
- The Purpose of Your Job Performance Review
- The Team Rules©
- How To Know When It’s Time To Seek Other Opportunities